Unbank Support

Our platform allows customers to create an account and complete a successful transaction in a matter of minutes. When customers need help they can always rely on our friendly world-class support team to get help quickly.



Most frequent questions and answers

Unbank is a licensed and regulated digital currency company founded in 2014 and is the longest-running Bitcoin ATM company in the US. Unbank makes it easy to buy and sell Bitcoin instantly online and in person. We have the largest coverage for purchasing cryptocurrencies with Cash, Mastercard, and Visa Debit Card at over 40,000 big-box retailers in the US and other countries.

Yes, Unbank mobile app is available on Apple App Store and Google Play Store.

To establish an Unbank Account, you will need just two things: an email address and a phone number. However, please be aware that additional verification may be necessary for certain services and to unlock higher transaction limits.


Most frequent questions and answers related to buying Bitcoin on Unbank.

Unbank offers a multitude of convenient options for acquiring Bitcoin and other cryptocurrencies:

  1. In-Person Locations: Visit our locations to purchase Bitcoin in person. We have numerous physical locations for your convenience.
  2. Cash Purchases: You can also buy Bitcoin with cash at thousands of retailer locations within our network. It's a hassle-free way to get into the world of cryptocurrencies.
  3. Debit Card Transactions: Alternatively, you have the option to use our app to purchase Bitcoin and a variety of other cryptocurrencies securely and easily with your debit card.

The amount of Bitcoin you can purchase through our services depends on your verification status. To enjoy the highest transaction limits, it's essential to complete full verification. Here's a breakdown of the purchase limits based on different methods:

  1. Purchase Bitcoin on BATM with cash or on our app with a debit card:
    • You can buy up to $25,000 worth of Bitcoin per day.
  2. Purchase Bitcoin on the app with cash and a Barcode:
    • You can buy up to $500 per transaction.
    • You can purchase up to $1,500 worth of Bitcoin per day using this method.

The time it takes to receive your Bitcoin can vary depending on the service you're using and the current conditions of the blockchain network. Transaction times are subject to fluctuations. Factors that can influence the transaction time include network congestion and the service provider's processing times. Therefore, it's important to keep in mind that the timing of your Bitcoin transaction may not always be immediate and can vary based on these factors.


Most frequent questions and answers related to selling Bitcoin on Unbank.

  1. Sell to PayPal or Venmo Account: You can sell your Bitcoin directly to your PayPal or Venmo account balance through the Unbank Application.
  2. Pick up Cash at Supported Sell Locations: If you prefer to receive cash for your Bitcoin, you can do so at supported Sell locations. Complete a sell transaction by generating an invoice and paying it. Once you have the NCR Cash Code, visit a participating location to exchange it for cash.

The maximum amount of Bitcoin you can sell through Unbank depends on the method you choose as well as your verification status:

  1. Pickup Cash: For this option, you can sell up to $2,000 worth of Bitcoin per day. However, please note that these limits may vary based on your verification status.
  2. PayPal and Venmo: If you choose to sell your Bitcoin to your PayPal or Venmo account, you can sell up to $20,000 worth of Bitcoin per day. Similar to the Pickup Cash option, these limits may also vary depending on your verification status.

You can find the pickup cash code after completing your sell transaction on the Unbank Application. To access it, simply go to your recent transactions. Look for transactions labeled as "Pickup Ready," and the pickup cash code associated with your sell transaction will be displayed there. This code is essential for picking up cash at supported locations.

The time it takes to generate the pickup cash code typically varies and depends on a few factors. Generally, it can take about 10 - 15 minutes, plus any additional time required by the Bitcoin network for transaction confirmations. Keep in mind that Bitcoin network confirmation times can vary, and this may impact the overall duration of generating your pickup cash code.

Sign up within a few minutes and start buying and selling Bitcoin today.

Google Play Store
Apple App Store
Register Now With Unbank