Unbank Support

Our platform allows customers to create an account and complete a successful transaction in a matter of minutes. When customers need help they can always rely on our friendly world-class support team to get help quickly. 


Most frequent questions and answers

Unbank is a licensed and regulated digital currency company founded in 2014 and is the longest-running Bitcoin ATM company in the US. Unbank makes it easy to instantly buy and sell Bitcoin online and in person. We have the largest coverage for purchasing cryptocurrencies with Cash, Mastercard, and Visa Debit Card at over 40,000 big-box retailers in the US and other countries.

Yes, Unbank mobile app is available on Apple App Store and Google Play Store

The Unbank mobile app can be found on Apple’s iOS App Store and the Google Play store. 
Click Here For IOS (iPhone) 
Click Here For Android

Creating an account with Unbank is completely free. To create an account you need a smartphone, internet access, and a valid form of US Government-Issued ID. 

Right from the Unbank mobile app! You can buy Bitcoin using physical Cash, Mastercard, or Visa Debit Card and receive bitcoin within Seconds. For cash purchases, we have household brand names and global partners to enable the buying and selling of bitcoin at over 40,000 locations in the US. Odds are there’s a grocery store or a pharmacy near you that you’ll that supports Unbank transactions.

Once you have successfully verified your account, your bitcoin purchase amount will depend on your account level, payment method and monthly usage. In most cases, the daily purchase limit is $2,999.

Once your purchase is complete, your bitcoin will appear in your wallet within 2-15 minutes of your transaction. Please note, that Unbank does not control blockchain confirmations so transaction times may vary. 

You can sell Bitcoin using our web or mobile app.

  1.  Select Sell 
  2. Select desired Cashout Method 
  3. Find a sell location near you using our mobile app
  4. Enter the amount of Bitcoin you want to sell
  5. Send cryptocurrency to the listed address within the generated invoice. 
    (make sure you send the exact amount to complete the transaction) 
  6. Wait for the Pickup Cash Code or Notification indicating the transaction has been processed. 
  7. If selected Cash In Person transaction, Upon the arrival of the selected location Click NCRPAY360 Cash Code & Input your Account Number and Cash Code to complete your transaction. 

    Please Note Our BATM locations do not have the ability to sell at this time. 

Once the bitcoin has been received. You will receive a notification with your NCRPay360 cash code. Your most recent transaction can also be found under Recent Transactions on the application dashboard.

Once your sale is complete, you will receive a pickup notification between 2 – 15 mins.

At the moment, Unbank offers Bitcoin, Litecoin, and Dogecoin at all of our BATM locations. Unbank’s mobile application currently supports Bitcoin.